Frequently Asked Questions

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Crime Data 16

• How current is your crime data?
• What is the Crime Index?
• Where do you get your crime data?
• Can I get your crime data via an API for corporate use?
• How can a city have a high crime rating if all of its neighborhoods have very low crime ratings?

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General 10

• How do you define a neighborhood?
• What do the colors and shapes on city and state maps signify?
• What's a report?
• How can I print a report?
• Why does my map include an area outside of my city or neighborhood?

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School Data 7

• Why should I pay for your school data when I can get them free, elsewhere?
• How current is your school data?
• Can I give you an updated school phone number or address?
• How do you build nationally-comparable school quality ratings?
• What is the National Assessment of Educational Progress (NAEP) Test?

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Real Estate Market Data 2

• How does NeighborhoodScout calculate appreciation rates?
• How does NeighborhoodScout calculate market rent?

Demographics 2

• Lifestyle Characteristics defined
• Special Character defined

Account Help

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Account Management & FAQs 8

• Q. How can I cancel my subscription?
• Can I purchase individual reports on NeighborhoodScout?
• How do I cancel my Starter (pay-as-you-go) plan?
• Q. How can I update my email address and password?
• Q. How do I update my billing information?

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Grandfathered Accounts 4

• Monthly Subscribers before 2/24/2017
• Annual Subscribers before 2/24/2017
• Commercial Subscribers before 2/24/2017
• Quarterly Subscribers before 2/24/2017

Get Started

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Plans & Pricing FAQs 1

• Which plan is right for me?