How can we help you?

Knowledge base

Explore How-To's and learn best practices from our knowledge base.

View all articles

Popular articles

• What do the blue colors on the State and City maps signify?

  Every crime map on NeighborhoodScout shows the relative differences within a...

• Where do you get your crime data?

  Scout's crime analytics are built entirely in-house.  We start by c...

• How current is your crime data?

  NeighborhoodScout's crime data are always the most recent 'Final, ...

• Trouble logging in?

  If you are trying to login and keep getting an Invalid email or password err...

• Q. How do I update my billing information?

  To update your billing information:  Log into your account and select Mana...

• Q. How can I update my email address and password?

  To update your email address and/or password: Login to your account and se...

• Can I purchase individual reports on NeighborhoodScout?

  YES! Simply click Unlock on any report you would like to purchase. You w...

• Q. How can I cancel my subscription?

  To cancel your subscription: Log into your account and select Manage Accou...

• Q. Can I get a receipt for my purchase?

  When you purchase a subscription, individual reports, or add-on credit packs...

• How do I cancel my Starter (pay-as-you-go) plan?

  Starter users do not need to cancel their accounts, as there are no recurrin...